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KMID : 1148220210170040063
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Journal of Arts Psychotherapy
2021 Volume.17 No. 4 p.63 ~ p.90
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Effects of Gestalt Group Art Therapy on Job Stress and Meaning-in-Life in Telemarketing Counselors During the COVID-19 Pandemic
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Lee Diane Young-Mi
Lee Heung-Pyo
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Abstract
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Telemarketing counselors have worked under a stressful environment due to COVID-19 outbreak. We here examined the effects of Gestalt group art therapy on job stress and meaning-in-life in telemarketing counselors who should keep working in tight quarantine. Subjects were the counselors working at a telemarketing service center in Seoul. Volunteers (9 persons) at the experimental group were subjected to Gestalt group art therapy for 12 weeks, whereas those (9) at the control group were not. Before and after art therapy, all subjects were tested with Workers’ Stress Response Inventory (WSRI), Meaning-In-Life Questionnaire (MLQ), and Person In The Rain (PITR, Lack’s scoring). The homogeneity between two groups were assessed by analyzing pre-test results with Mann-Whitney U-test, and the intra-group changes between pre-test and post-test results were evaluated using Wilcoxon Signed-Ranks test. To assess the correlations among the tests examined, Pearson correlation analysis was performed. The results are as follows. In the experimental group, the stress response index and the Lack’s stress score both were reduced significantly and also the index for meaning-in-life was enhanced after art therapy. The score of WSRI positively correlates with that of PITR, but negatively with that of MLQ. These results suggest that Gestalt group art therapy does not only release job stress but also gives rise to the positive alteration of meaning-in-life.
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KEYWORD
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COVID-19, Telemarketing Counselors, Gestalt Group Art Therapy, Job Stress, Meaning in Life
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